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Accessibility Statement for Online Store

This is an accessibility statement from Loux Hair Africa

Measures to support accessibility

Loux Hair Africa takes the following measures to ensure accessibility of Online Store:

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  • Include accessibility as part of our mission statement.

  • Include accessibility throughout our internal policies.

  • Integrate accessibility into our procurement practices.

  • Appoint an accessibility officer and/or ombudsperson.

  • Provide continual accessibility training for our staff.

  • Assign clear accessibility goals and responsibilities.

  • Employ formal accessibility quality assurance methods.

  • Include people with disabilities in our design personas

Conformance status

​The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Online Store is partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

None applicable at this time.

Feedback

We welcome your feedback on the accessibility of Online Store. Please let us know if you encounter accessibility barriers on Online Store:

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  • Phone: +2348109496497

  • E-mail: louxhairafrica@gmail.com

  • Visitor Address: Idama Estate Edjeba

  • WhatsApp, Facebook, Instagram, Tiktok: @louxhairafrica

 

We try to respond to feedback within 1 bussiness day.

Compatibility with browsers and assistive technology

Online Store is designed to be compatible with the following assistive technologies:

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  • Modern web browsers (such as Chrome, Safari, Firefox, and Microsoft Edge) with standard screen readers (such as NVDA, JAWS, and VoiceOver) on mainstream desktop and mobile operating systems (such as Windows, macOS, iOS, and Android).

 

Online Store is not compatible with:

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  • Web browsers older than 3 major versions or mobile operating systems older than 5 years running without up-to-date assistive technologies.

Technical specifications

Accessibility of Online Store relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

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  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

 

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Online Store , there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Online Store:

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  1. User-uploaded product reviews and profile images: Images and media uploaded by customers in product reviews or profile sections may lack proper alternative text (alt text) descriptions. because User-generated content is submitted dynamically by external visitors, making automated alt-text generation inconsistent.. We actively monitor user submissions and are working to implement automated image-description prompts for uploaders, targeting fixes within 1 business day.. Please reach out to us via email at louxhairafrica@gmail.com or send a message on WhatsApp/social media at @louxhairafrica if you encounter an inaccessible image, and we will provide a direct text description..

Assessment approach

Loux Hair Africa assessed the accessibility of Online Store by the following approaches:

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  • Self-evaluation

Evaluation report

An evaluation statement for Online Store is available at: None applicable at this time (self-evaluation conducted internally)..

Evaluation statement

An evaluation statement for Online Store is available at: None applicable at this time (self-evaluation conducted internally)..

Other evidence

Other related evidence for Online Store is available at:

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  • None applicable at this time (self-evaluation conducted internally).

Formal complaints

If you encounter an accessibility barrier or wish to escalate a complaint regarding our digital services, please contact us via email at louxhairafrica@gmail.com or call us at +2348109496497. We review all feedback within 1 business day and will work directly with you to provide an alternative format or resolve the issue.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

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Loux Hair Africa
Customer Support & Digital Operations Department
Accessibility Compliance & Support Operations

Date

This statement was created on 20 October 2026 using the W3C Accessibility Statement Generator Tool.

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